Terms of use

Terms and conditions

EdenSleep (“We”, “Us”, “Our”) will provide customer (“You”, “Your”) with products, services and replenishment products in accordance with the “ResMed EZ” subscription You selected. Details of the subscriptions are set out at the end of these terms and are as described on the website.  

Choosing Your Subscription  

You can modify your subscription at any time subject to these terms and conditions. If You want to modify your subscription, please use the ‘Contact Us’ form on our website or contact us at 0800 333 675. The portion of Your subscription related to the device is for a fixed period. The mask and accessories component of Your subscription is reoccurring and will continue until You cancel Your subscription.  

Fees   

When You start the subscription, You make a sign up fee of $99.00 NZD (for device subscriptions only) plus Your first weekly fee. Depending on the subscription You choose, You will start paying fees at regular periods. The upfront payment and any subsequent fees are as stated on the website. You can see your fee plan via your EdenSleep online account (My Account). We accept payments via debit and credit card. We will not charge You interest, administration, or other fees for use of a debit or credit card. You will own and be able to keep the products You have received under the subscription once You make full and final payment of all fees due over the life of Your subscription. 

Payment  

If You fail to pay fees when due, We will send you notifications to your email address asking you to complete payment. We may stop supplying You with the products and services until You have paid all outstanding fees. We reserve the right to terminate Your subscription after providing You with a written notice. If We terminate Your subscription, You will be liable to pay the remainder of the weekly fees under Your subscription.  

If You have failed to pay fees when due, We may look to: 

• recover any and all outstanding amounts owed to Us by You; 
• recover other costs associated with recovery of those amounts from You, including Our legal costs; and 
• exercise any rights available to Us by law, including by referring Your outstanding amount to a third party debt collection service or commencing legal action against You.  

If You have failed to pay any and all outstanding amounts, We may take steps to notify a credit reporting body of Your default. This may negatively affect Your credit score. 

Title and Risk 

Title and risk of any loss or damage to products will pass to You when You take physical possession of the products or when the products are delivered to You.  

Product Availability 

If a product is temporarily unavailable or has been discontinued, We will substitute it with a similar product that has equivalent functionality and is of similar value. If You are not satisfied with the substitute product, You may cancel the portion of Your subscription that relates to that product at no cost to You. 

Personal information & Sleep Coach Support 

You will receive sleep coach support from our sleep coaches for the duration of Your subscription. When you sign up to a subscription, We collect, use and disclose Your personal and health information as set out in our privacy notice, found at: https://www.edensleep.co.nz/privacy-notice. 

Please note that sleep coaches are sales and customer service representatives who have received training in sleep health. As part of Your subscription, they will give You general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and do not provide medical advice.  

If You agree to EdenSleep registering Your ResMed device in the secure, cloud-based system known as AirView^TM, You consent to EdenSleep using Your personal and sensitive information collected from You via Your ResMed device to support You (both in person and remotely) in Your use of the ResMed device, to assist You in therapy management through our sleep coach support, to help You make sure Your ResMed device is working properly and as further described in the AirView^TM registration section below. Without this consent, You will still receive sleep coach support from Our sleep coaches as part of Your subscription but we will not be able to utilise the more detailed AirView^TM data to provide You with more personalised support. 

Please remember to update Your personal information, including Your address, payment method, and contact details as soon as possible by: 

1. Updating your My Account  
2. Call us at 0800 333 675 

We will be delivering the products to the address You provide. We may charge You a delivery fee if We are required to re-deliver due to an incorrect address being provided to Us. 

Cancellation  

Within your My Account, product/s that are part of Your subscription will either be categorised as ‘active’ (products that have already been delivered to You) or ‘scheduled’ (upcoming shipments of product/s that have not yet been delivered to You).

You may choose to cancel Your subscription at any time by giving Us notice via email, phone or by visiting an EdenSleep store, however, You will be required to pay all outstanding amounts owed on any ‘active’ products that have already been delivered to You. Your outstanding amount can be found on Your My Account. 

If Your subscription plan includes a mask replenishment every six months, and You cancel the first scheduled mask replenishment (i.e. the second mask you receive under Your subscription), You will be charged a cancellation fee of NZ$52.00 including GST. This fee will be in addition to the payment of any outstanding amounts owed on Your ‘active products’. Before you cancel any products, We will provide You with notices if a cancellation fee applies. If you have any questions about the cancellation fee, You can call us at 0800 333 675 to discuss this charge. If you agree to cancel the first mask replenishment, the cancellation fee will be deducted from Your nominated debit or credit card as stated on Your My Account. 

You can cancel a ‘scheduled’ product under Your subscription via Your My Account, phone, or by visiting an EdenSleep store up to one day before the scheduled product ship date. Alternatively, You can cancel a ‘scheduled’ product by submitting an enquiry via Our Contact Us form 7 days before the scheduled product ship date.

If You cancel Your subscription or a scheduled delivery by mistake, please contact us at 0800 333 675

Masks/Accessories Accidental Breakage for Total Care Customers Only  

We will cover You for any accidental breakage to certain mask parts, tubing, and HumidAir for the duration of subscription/s*. You will need to send a photo of the product that has been damaged to Us or take Your product to an EdenSleep store. You can only make one claim per product per year provided that You are signed up to a Total Care Plan at the time of claim and have no outstanding money owed to Us. Our accidental breakage cover is not an insurance policy, nor are We insurers. This cover is offered to You as an extended warranty for select products We sell.  

*Selected products include: ClimateLineAir Heated Tube; HumidAir Tub; AirMini Tubing; F20/F30 connector for AirMini; N20 Connector for AirMini; N30 Connector for AirMini; P10 Connector for AirMini; and all components of the AirFit F30i, AirFit F30, AirFit F20, AirFit N30, AirFit N30i, AirFit N20, AirFit N20 Classic, AirFit P30i, AirFit P10, AirFit P10 for AirMini, and AirFit N30 for AirMini masks. 

Sleep-on-it Promise  

If You sign up to a subscription and change Your mind, You may cancel Your subscription within 30 days from the date you first receive delivery of product/s under Your subscription. Note: We won’t refund any fees You already paid Us. You will need to contact EdenSleep to cancel Your subscription and arrange for the return of products to the store You had purchased the products from or, if You purchased the products online, You will need to ship the products at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ Sleep-on-it Promise” and your order number on the label outside the box. If You do not notify EdenSleep of Your intention to cancel Your subscription within the 30-day period and send the product back to EdenSleep, We may continue to charge You weekly payments. 

Mask Swap Guarantee  

You may change Your mask within 30 days from the date of receipt of Your mask at no additional cost to You, provided that (a) there is no damage to the mask as a result of improper use; and (b) You have proof of purchase document. Note: The ResMed Mask Swap Guarantee is limited to one mask swap per customer, per year. You will need to contact EdenSleep via phone or in store to organise a mask swap and return the original mask to Us before the replacement mask is issued. You will need to return of the mask to the store You purchased the mask from or, if You purchased the mask online, You will need to ship the mask at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ Mask Swap Guarantee” and your order number on the label outside the box. 

Warranty and Consumer Guarantees  

If you acquire products or services from us other than for business purposes, Our products come with statutory guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in these Terms seeks to limit your rights under the Consumer Guarantees Act 1993 or otherwise. You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be acceptable quality or fail to comply with a guarantee specified in the Consumer Guarantees Act 1993. ResMed also provides a limited manufacturer’s warranty on products manufactured by ResMed. Information on the limited warranty is provided with the products. 

Please visit www.consumerprotection.govt.nz in order to learn more about your consumer rights when purchasing goods or services. 

Governing law  

These terms are governed by the laws of New Zealand.  

 

EdenSleep Ltd 

NZBN 1186400 

131 Cobham Drive, Hamilton East, Hamilton 3216 New Zealand 

T +64 6769 9975 

office@edensleep.co.nz 

(Version 4 as of 10 November 2022) 

ResMed EZ Subscription Schedule  

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Essential Care	Total Care
AirSense 10 AutoSet or AutoSet for Her with 6pc hypoallergenic filters	$1,939.80	Sign up	None	Included	Included
AirFit Mask (Essential Care subscriptions)	$234.00	Sign up	12 months	Included	Not Available
AirFit Mask (AirSense 10 Total Care only)	$182.00	Sign up	6 months	Not Available	Included
Cushion for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Not Available
Headgear for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Not Available
HumidAir Tub	$104.00	Week 53 / month 13	12 months	Optional	Included
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Week 53 / month 13	12 months	Optional	Included

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Essential Care	Total Care
AirMini Device with Travel Bag	$1,737.00	Sign up	None	Included	Included
AirMini Mask & Accessories Pack**	$299.00	Sign up	12 months	Included	Included
Cushion for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Included
Headgear for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Included
HumidX 6pk	$52.00	Sign up	6 months	Optional	Included

 

**includes the following: 1 x AirFit Mask compatible with AirMini; 1 x AirMini Tubing; 6pc AirMini Standard Filters; and 1 x Mask Connector. 

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Smart Care
AirFit Mask	$182.00	Sign up	6 months	Included
HumidAir Tub	$104.00	Sign up	12 months	Optional
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Sign up	12 months	Optional

 

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Smart Care
AirFit Mask	$234.00	Sign up	12 months	Included
HumidAir Tub	$104.00	Sign up	12 months	Optional
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Sign up	12 months	Optional

 

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Smart Care
AirTouch Mask plus 5 cushions	$195.00	Sign up	6 months	Included
HumidAir Tub	$104.00	Sign up	12 months	Optional
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Sign up	12 months	Optional

 

AirView^TM registration 

 

Our friendly sleep coaches are here to get you started and support your therapy journey to help you achieve your sleep goals. ResMed Air Solutions is designed to make your therapy experience as seamless as possible, whereby you and sleep coaches can actively engage in your care. One of the tools we utilise is our AirView application. If you consent to EdenSleep registering your device in our AirView application, this will help us aid you to understand how your therapy is going, how your ResMed device is working and help us increase your awareness and education of sleep health. AirView registration is optional.  

Set out below, we explain what AirView registration entails, how we use the information you provide when you allow us to register your ResMed device in AirView and how you can withdraw your consent. 

1. What is AirView? 

AirView is ResMed’s secure cloud-based system used to monitor and optimise your use of a ResMed device. 

AirView is hosted by a service company located in Japan. All data from your ResMed device is transmitted to AirView in encrypted form.  

If you allow EdenSleep to register your ResMed device in AirView:  

• EdenSleep will create your profile in AirView using your name, address, other contact information and the unique serial number of your ResMed device.   

• Data that is transmitted from your ResMed device or uploaded via an SD card can subsequently be linked to your profile in AirView enabling EdenSleep to utilise this data for the purposes described in section 3 below. 

Certain ResMed devices1 use built-in wireless connectivity to automatically transmit data from your ResMed device to AirView. For ResMed’s Card-to-Cloud only devices where built-in wireless connectivity is not available, ResMed supply SD cards for your devices; these SD cards easily store usage data allowing EdenSleep to download information from your device into AirView.  

Please note, even if your ResMed device is not registered in AirView, where your ResMed device has built-in wireless connectivity, it will still automatically transmit data to ResMed’s secure cloud. However, if your ResMed device is not linked to your AirView profile, this data is not reasonably capable of identifying you.  

2. What data is collected from your ResMed device and linked to your profile in AirView?  

If you allow EdenSleep to register your ResMed device in AirView, the following types of data transmitted by your ResMed device or uploaded via an SD card will be linked to your AirView profile:  

• Device-identification data: such as serial number and device model; 
• Therapy-related data: such as device usage hours, mask seal, average events per hour (AHI) and the number of times a mask is taken off, any other data that is inputted into the device, such as responses to questions on the device;  
• Device diagnostic data: data about what’s working and not working, for example, device usage and connectivity events, performance metrics, errors and fault information if they occur.  

 3. How we use your data 

If you allow EdenSleep to register your ResMed device in AirView, you consent to EdenSleep processing the data received from you and transmitted from your ResMed device to:  

1. respond to any queries you may have;  
2. troubleshoot and support you (both in person and remotely) in your use of your ResMed device; 
3. assist you through our sleep coach support service*;   
4. monitor the performance of your ResMed device including device usage to create reports, conduct analysis, produce analytics, or perform any other operation for the purposes of monitoring therapy adherence;  
5. help you make sure your ResMed device is working properly;  
6. create and send reports to your doctor, if requested by you;  
7. conduct and support research and innovation (including analytics) on topics of technological advancement, health, wellbeing and public interest; 
8. improve our products and services.  

EdenSleep will keep the data collected from your ResMed device for as long as is necessary for the purposes indicated above, or to comply with our legal obligations, such as (statutory) retention periods.  

*Please note: EdenSleep sleep coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and cannot provide medical advice.

4. Right to Withdraw Consent  

If you give your consent to EdenSleep to register your ResMed device in AirView you may revoke your consent at any time without giving any reason.  

If you do not give your consent to EdenSleep to register your ResMed device in AirView or if you do give your consent but then subsequently withdraw it, this will impede EdenSleep’s ability to utilise the more detailed data in AirView to provide you with more personalised support.   

To exercise your rights to withdraw your consent, please send an email to privacy@resmed.com. 

For more information, please read EdenSleep’s Privacy Notice.  

¹Wireless connectivity is available for selected AirSense_TM 10, AirCurve_TM 10 and Lumis_TM devices. Wireless communication depends on network availability.  

 

EdenSleep (“We”, “Us”, “Our”) will provide customer (“You”, “Your”) with products, services and replenishment products in accordance with the “ResMed EZ” subscription You selected. Details of the subscriptions are set out at the end of these terms and are as described on the website.  

Choosing Your Subscription  

You can modify your subscription at any time subject to these terms and conditions. If You want to modify your subscription, please use the ‘Contact Us’ form on our website or contact us at 0800 333 675. The portion of Your subscription related to the device is for a fixed period. The mask and accessories component of Your subscription is reoccurring and will continue until You cancel Your subscription.  

Fees   

When You start the subscription, You make a sign up fee of $99.00 NZD (for device subscriptions only) plus Your first weekly fee. Depending on the subscription You choose, You will start paying fees at regular periods. The upfront payment and any subsequent fees are as stated on the website. You can see your fee plan via your EdenSleep online account (My Account). We accept payments via debit and credit card. We will not charge You interest, administration, or other fees for use of a debit or credit card. You will own and be able to keep the products You have received under the subscription once You make full and final payment of all fees due over the life of Your subscription. 

Payment  

If You fail to pay fees when due, We will send you notifications to your email address asking you to complete payment. We may stop supplying You with the products and services until You have paid all outstanding fees. We reserve the right to terminate Your subscription after providing You with a written notice. If We terminate Your subscription, You will be liable to pay the remainder of the weekly fees under Your subscription.  

If You have failed to pay fees when due, We may look to: 

• recover any and all outstanding amounts owed to Us by You; 
• recover other costs associated with recovery of those amounts from You, including Our legal costs; and 
• exercise any rights available to Us by law, including by referring Your outstanding amount to a third party debt collection service or commencing legal action against You.  

If You have failed to pay any and all outstanding amounts, We may take steps to notify a credit reporting body of Your default. This may negatively affect Your credit score. 

Title and Risk 

Title and risk of any loss or damage to products will pass to You when You take physical possession of the products or when the products are delivered to You.  

Product Availability 

If a product is temporarily unavailable or has been discontinued, We will substitute it with a similar product that has equivalent functionality and is of similar value. If You are not satisfied with the substitute product, You may cancel the portion of Your subscription that relates to that product at no cost to You. 

Personal information & Sleep Coach Support 

You will receive sleep coach support from our sleep coaches for the duration of Your subscription. When you sign up to a subscription, We collect, use and disclose Your personal and health information as set out in our privacy notice, found at: https://www.edensleep.co.nz/privacy-notice. 

Please note that sleep coaches are sales and customer service representatives who have received training in sleep health. As part of Your subscription, they will give You general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and do not provide medical advice.  

If You agree to EdenSleep registering Your ResMed device in the secure, cloud-based system known as AirView^TM, You consent to EdenSleep using Your personal and sensitive information collected from You via Your ResMed device to support You (both in person and remotely) in Your use of the ResMed device, to assist You in therapy management through our sleep coach support, to help You make sure Your ResMed device is working properly and as further described in the AirView^TM registration section below. Without this consent, You will still receive sleep coach support from Our sleep coaches as part of Your subscription but we will not be able to utilise the more detailed AirView^TM data to provide You with more personalised support. 

Please remember to update Your personal information, including Your address, payment method, and contact details as soon as possible by: 

1. Updating your My Account  
2. Call us at 0800 333 675 

We will be delivering the products to the address You provide. We may charge You a delivery fee if We are required to re-deliver due to an incorrect address being provided to Us. 

Cancellation  

Within your My Account, product/s that are part of Your subscription will either be categorised as ‘active’ (products that have already been delivered to You) or ‘scheduled’ (upcoming shipments of product/s that have not yet been delivered to You). 

You may choose to cancel Your subscription at any time by giving Us notice via email, phone or by visiting an EdenSleep store, however, You will be required to pay all outstanding amounts owed on any ‘active’ products that have already been delivered to You. Your outstanding amount can be found on Your My Account.  

You can cancel a ‘scheduled’ product under Your subscription via Your My Account, phone, or by visiting an EdenSleep store up to one day before the scheduled product ship date. Alternatively, You can cancel a ‘scheduled’ product by submitting an enquiry via Our Contact Us form 7 days before the scheduled product ship date. 

If You cancel Your subscription or a scheduled delivery by mistake, please contact us at 0800 333 675 

Masks/Accessories Accidental Breakage for Total Care Customers Only  

We will cover You for any accidental breakage to certain mask parts, tubing, and HumidAir for the duration of subscription/s*. You will need to send a photo of the product that has been damaged to Us or take Your product to an EdenSleep store. You can only make one claim per product per year provided that You are signed up to a Total Care Plan at the time of claim and have no outstanding money owed to Us. Our accidental breakage cover is not an insurance policy, nor are We insurers. This cover is offered to You as an extended warranty for select products We sell.  

*Selected products include: ClimateLineAir Heated Tube; HumidAir Tub; AirMini Tubing; F20/F30 connector for AirMini; N20 Connector for AirMini; N30 Connector for AirMini; P10 Connector for AirMini; and all components of the AirFit F30i, AirFit F30, AirFit F20, AirFit N30, AirFit N30i, AirFit N20, AirFit N20 Classic, AirFit P30i, AirFit P10, AirFit P10 for AirMini, and AirFit N30 for AirMini masks. 

Sleep-on-it Promise  

If You sign up to a subscription and change Your mind, You may cancel Your subscription within 30 days from the date you first receive delivery of product/s under Your subscription. Note: We won’t refund any fees You already paid Us. You will need to contact EdenSleep to cancel Your subscription and arrange for the return of products to the store You had purchased the products from or, if You purchased the products online, You will need to ship the products at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ Sleep-on-it Promise” and your order number on the label outside the box. If You do not notify EdenSleep of Your intention to cancel Your subscription within the 30-day period and send the product back to EdenSleep, We may continue to charge You weekly payments. 

Mask Swap Guarantee  

You may change Your mask within 30 days from the date of receipt of Your mask at no additional cost to You, provided that (a) there is no damage to the mask as a result of improper use; and (b) You have proof of purchase document. Note: The ResMed Mask Swap Guarantee is limited to one mask swap per customer, per year. You will need to contact EdenSleep via phone or in store to organise a mask swap and return the original mask to Us before the replacement mask is issued. You will need to return of the mask to the store You purchased the mask from or, if You purchased the mask online, You will need to ship the mask at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ Mask Swap Guarantee” and your order number on the label outside the box. 

Warranty and Consumer Guarantees  

If you acquire products or services from us other than for business purposes, Our products come with statutory guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in these Terms seeks to limit your rights under the Consumer Guarantees Act 1993 or otherwise. You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be acceptable quality or fail to comply with a guarantee specified in the Consumer Guarantees Act 1993. ResMed also provides a limited manufacturer’s warranty on products manufactured by ResMed. Information on the limited warranty is provided with the products. 

Please visit www.consumerprotection.govt.nz in order to learn more about your consumer rights when purchasing goods or services. 

Governing law  

These terms are governed by the laws of New Zealand.  

 

EdenSleep Ltd 

NZBN 1186400 

131 Cobham Drive, Hamilton East, Hamilton 3216 New Zealand 

T +64 6769 9975 

office@edensleep.co.nz 

(Version 3 as of 10 October 2022) 

ResMed EZ Subscription Schedule  

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Essential Care	Total Care
AirSense 10 AutoSet or AutoSet for Her with 6pc hypoallergenic filters	$1,939.80	Sign up	None	Included	Included
AirFit Mask (Essential Care subscriptions)	$234.00	Sign up	12 months	Included	Not Available
AirFit Mask (AirSense 10 Total Care only)	$182.00	Sign up	6 months	Not Available	Included
Cushion for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Not Available
Headgear for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Not Available
HumidAir Tub	$104.00	Week 53 / month 13	12 months	Optional	Included
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Week 53 / month 13	12 months	Optional	Included

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Essential Care	Total Care
AirMini Device with Travel Bag	$1,737.00	Sign up	None	Included	Included
AirMini Mask & Accessories Pack**	$299.00	Sign up	12 months	Included	Included
Cushion for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Included
Headgear for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Included
HumidX 6pk	$52.00	Sign up	6 months	Optional	Included

 

**includes the following: 1 x AirFit Mask compatible with AirMini; 1 x AirMini Tubing; 6pc AirMini Standard Filters; and 1 x Mask Connector. 

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Smart Care
AirFit Mask	$182.00	Sign up	6 months	Included
HumidAir Tub	$104.00	Sign up	12 months	Optional
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Sign up	12 months	Optional

 

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Smart Care
AirFit Mask	$234.00	Sign up	12 months	Included
HumidAir Tub	$104.00	Sign up	12 months	Optional
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Sign up	12 months	Optional

 

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Smart Care
AirTouch Mask plus 5 cushions	$195.00	Sign up	6 months	Included
HumidAir Tub	$104.00	Sign up	12 months	Optional
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Sign up	12 months	Optional

 

AirView^TM registration 

 

Our friendly sleep coaches are here to get you started and support your therapy journey to help you achieve your sleep goals. ResMed Air Solutions is designed to make your therapy experience as seamless as possible, whereby you and sleep coaches can actively engage in your care. One of the tools we utilise is our AirView application. If you consent to EdenSleep registering your device in our AirView application, this will help us aid you to understand how your therapy is going, how your ResMed device is working and help us increase your awareness and education of sleep health. AirView registration is optional.  

Set out below, we explain what AirView registration entails, how we use the information you provide when you allow us to register your ResMed device in AirView and how you can withdraw your consent. 

1. What is AirView? 

AirView is ResMed’s secure cloud-based system used to monitor and optimise your use of a ResMed device. 

AirView is hosted by a service company located in Japan. All data from your ResMed device is transmitted to AirView in encrypted form.  

If you allow EdenSleep to register your ResMed device in AirView:  

• EdenSleep will create your profile in AirView using your name, address, other contact information and the unique serial number of your ResMed device.   

• Data that is transmitted from your ResMed device or uploaded via an SD card can subsequently be linked to your profile in AirView enabling EdenSleep to utilise this data for the purposes described in section 3 below. 

Certain ResMed devices1 use built-in wireless connectivity to automatically transmit data from your ResMed device to AirView. For ResMed’s Card-to-Cloud only devices where built-in wireless connectivity is not available, ResMed supply SD cards for your devices; these SD cards easily store usage data allowing EdenSleep to download information from your device into AirView.  

Please note, even if your ResMed device is not registered in AirView, where your ResMed device has built-in wireless connectivity, it will still automatically transmit data to ResMed’s secure cloud. However, if your ResMed device is not linked to your AirView profile, this data is not reasonably capable of identifying you.  

2. What data is collected from your ResMed device and linked to your profile in AirView?  

If you allow EdenSleep to register your ResMed device in AirView, the following types of data transmitted by your ResMed device or uploaded via an SD card will be linked to your AirView profile:  

• Device-identification data: such as serial number and device model; 
• Therapy-related data: such as device usage hours, mask seal, average events per hour (AHI) and the number of times a mask is taken off, any other data that is inputted into the device, such as responses to questions on the device;  
• Device diagnostic data: data about what’s working and not working, for example, device usage and connectivity events, performance metrics, errors and fault information if they occur.  

 3. How we use your data 

If you allow EdenSleep to register your ResMed device in AirView, you consent to EdenSleep processing the data received from you and transmitted from your ResMed device to:  

1. respond to any queries you may have;  
2. troubleshoot and support you (both in person and remotely) in your use of your ResMed device; 
3. assist you through our sleep coach support service*;   
4. monitor the performance of your ResMed device including device usage to create reports, conduct analysis, produce analytics, or perform any other operation for the purposes of monitoring therapy adherence;  
5. help you make sure your ResMed device is working properly;  
6. create and send reports to your doctor, if requested by you;  
7. conduct and support research and innovation (including analytics) on topics of technological advancement, health, wellbeing and public interest; 
8. improve our products and services.  

EdenSleep will keep the data collected from your ResMed device for as long as is necessary for the purposes indicated above, or to comply with our legal obligations, such as (statutory) retention periods.  

*Please note: EdenSleep sleep coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and cannot provide medical advice.

4. Right to Withdraw Consent  

If you give your consent to EdenSleep to register your ResMed device in AirView you may revoke your consent at any time without giving any reason.  

If you do not give your consent to EdenSleep to register your ResMed device in AirView or if you do give your consent but then subsequently withdraw it, this will impede EdenSleep’s ability to utilise the more detailed data in AirView to provide you with more personalised support.   

To exercise your rights to withdraw your consent, please send an email to privacy@resmed.com. 

For more information, please read EdenSleep’s Privacy Notice.  

¹Wireless connectivity is available for selected AirSense_TM 10, AirCurve_TM 10 and Lumis_TM devices. Wireless communication depends on network availability.  

 

EdenSleep (“We”, “Us”, “Our”) will provide customer (“You”, “Your”) with products, services and replenishment products in accordance with the “ResMed EZ” subscription You selected. Details of the subscriptions are set out at the end of these terms and are as described on the website.  

Choosing Your Subscription  

You can modify your subscription at any time subject to these terms and conditions. If You want to modify your subscription, please use the ‘Contact Us’ form on our website or contact us at 0800 333 675. The portion of Your subscription related to the device is for a fixed period. The mask and accessories component of Your subscription is reoccurring and will continue until You cancel Your subscription.  

Fees   

When You start the subscription, You make a sign up fee of $99.00 NZD (for device subscriptions only) plus Your first weekly fee. Depending on the subscription You choose, You will start paying fees at regular periods. The upfront payment and any subsequent fees are as stated on the website. You can see your fee plan via your EdenSleep online account (My Account). We accept payments via debit and credit card. We will not charge You interest, administration, or other fees for use of a debit or credit card. You will own and be able to keep the products You have received under the subscription once You make full and final payment of all fees due over the life of Your subscription. 

Payment  

If You fail to pay fees when due, We will send you notifications to your email address asking you to complete payment. We may stop supplying You with the products and services until You have paid all outstanding fees. We reserve the right to terminate Your subscription after providing You with a written notice. If We terminate Your subscription, You will be liable to pay the remainder of the weekly fees under Your subscription.  

If You have failed to pay fees when due, We may look to: 

• recover any and all outstanding amounts owed to Us by You; 
• recover other costs associated with recovery of those amounts from You, including Our legal costs; and 
• exercise any rights available to Us by law, including by referring Your outstanding amount to a third party debt collection service or commencing legal action against You.  

If You have failed to pay any and all outstanding amounts, We may take steps to notify a credit reporting body of Your default. This may negatively affect Your credit score. 

Title and Risk 

Title and risk of any loss or damage to products will pass to You when You take physical possession of the products or when the products are delivered to You.  

Product Availability 

If a product is temporarily unavailable or has been discontinued, We will substitute it with a similar product that has equivalent functionality and is of similar value. If You are not satisfied with the substitute product, You may cancel the portion of Your subscription that relates to that product at no cost to You. 

Personal information & Sleep Coach Support 

You will receive sleep coach support from our sleep coaches for the duration of Your subscription. When you sign up to a subscription, We collect, use and disclose Your personal and health information as set out in our privacy notice, found at: https://www.edensleep.co.nz/privacy-notice. 

Please note that sleep coaches are sales and customer service representatives who have received training in sleep health. As part of Your subscription, they will give You general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and do not provide medical advice.  

If You agree to EdenSleep registering Your ResMed device in the secure, cloud-based system known as AirView^TM, You consent to EdenSleep using Your personal and sensitive information collected from You via Your ResMed device to support You (both in person and remotely) in Your use of the ResMed device, to assist You in therapy management through our sleep coach support, to help You make sure Your ResMed device is working properly and as further described in the AirView^TM registration section below. Without this consent, You will still receive sleep coach support from Our sleep coaches as part of Your subscription but we will not be able to utilise the more detailed AirView^TM data to provide You with more personalised support. 

Please remember to update Your personal information, including Your address, payment method, and contact details as soon as possible by: 

1. Updating your My Account  
2. Call us at 0800 333 675 

We will be delivering the products to the address You provide. We may charge You a delivery fee if We are required to re-deliver due to an incorrect address being provided to Us. 

Cancellation  

Within your My Account, product/s that are part of Your subscription will either be categorised as ‘active’ (products that have already been delivered to You) or ‘scheduled’ (upcoming shipments of product/s that have not yet been delivered to You). 

You may choose to cancel Your subscription at any time by giving Us notice via email, phone or by visiting an EdenSleep store, however, You will be required to pay all outstanding amounts owed on any ‘active’ products that have already been delivered to You. Your outstanding amount can be found on Your My Account.  

You can cancel a ‘scheduled’ product under Your subscription via Your My Account, phone, or by visiting an EdenSleep store up to one day before the scheduled product ship date. Alternatively, You can cancel a ‘scheduled’ product by submitting an enquiry via Our Contact Us form 7 days before the scheduled product ship date. 

If You cancel Your subscription or a scheduled delivery by mistake, please contact us at 0800 333 675 

Masks/Accessories Accidental Breakage for Total Care Customers Only  

We will cover You for any accidental breakage to certain mask parts, tubing, and HumidAir for the duration of subscription/s*. You will need to send a photo of the product that has been damaged to Us or take Your product to an EdenSleep store. You can only make one claim per product per year provided that You are signed up to a Total Care Plan at the time of claim and have no outstanding money owed to Us. Our accidental breakage cover is not an insurance policy, nor are We insurers. This cover is offered to You as an extended warranty for select products We sell.  

*Selected products include: ClimateLineAir Heated Tube; HumidAir Tub; AirMini Tubing; F20/F30 connector for AirMini; N20 Connector for AirMini; N30 Connector for AirMini; P10 Connector for AirMini; and all components of the AirFit F30i, AirFit F30, AirFit F20, AirFit N30, AirFit N30i, AirFit N20, AirFit N20 Classic, AirFit P30i, AirFit P10, AirFit P10 for AirMini, and AirFit N30 for AirMini masks. 

Sleep-on-it Promise  

If You sign up to a subscription and change Your mind, You may cancel Your subscription within 30 days from the date you first receive delivery of product/s under Your subscription. Note: We won’t refund any fees You already paid Us. You will need to contact EdenSleep to cancel Your subscription and arrange for the return of products to the store You had purchased the products from or, if You purchased the products online, You will need to ship the products at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ Sleep-on-it Promise” and your order number on the label outside the box. If You do not notify EdenSleep of Your intention to cancel Your subscription within the 30-day period and send the product back to EdenSleep, We may continue to charge You weekly payments. 

Mask Swap Guarantee  

You may change Your mask within 30 days from the date of receipt of Your mask at no additional cost to You, provided that (a) there is no damage to the mask as a result of improper use; and (b) You have proof of purchase document. Note: The ResMed Mask Swap Guarantee is limited to one mask swap per customer, per year. You will need to contact EdenSleep via phone or in store to organise a mask swap and return the original mask to Us before the replacement mask is issued. You will need to return of the mask to the store You purchased the mask from or, if You purchased the mask online, You will need to ship the mask at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ Mask Swap Guarantee” and your order number on the label outside the box. 

Warranty and Consumer Guarantees  

If you acquire products or services from us other than for business purposes, Our products come with statutory guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in these Terms seeks to limit your rights under the Consumer Guarantees Act 1993 or otherwise. You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be acceptable quality or fail to comply with a guarantee specified in the Consumer Guarantees Act 1993. ResMed also provides a limited manufacturer’s warranty on products manufactured by ResMed. Information on the limited warranty is provided with the products. 

Please visit www.consumerprotection.govt.nz in order to learn more about your consumer rights when purchasing goods or services. 

Governing law  

These terms are governed by the laws of New Zealand.  

 

EdenSleep Ltd 

NZBN 1186400 

131 Cobham Drive, Hamilton East, Hamilton 3216 New Zealand 

T +64 6769 9975 

office@edensleep.co.nz 

(Version 2 as of 2 September 2022) 

ResMed EZ Subscription Schedule  

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Essential Care	Total Care
AirSense 10 AutoSet or AutoSet for Her with 6pc hypoallergenic filters	$1,939.80	Sign up	None	Included	Included
AirFit Mask (Essential Care subscriptions)	$234.00	Sign up	12 months	Included	Not Available
AirFit Mask (AirSense 10 Total Care only)	$182.00	Sign up	6 months	Not Available	Included
Cushion for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Not Available
Headgear for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Not Available
HumidAir Tub	$104.00	Week 53 / month 13	12 months	Optional	Included
ClimateLineAir Tubing with 6pc hypoallergenic filters	$104.00	Week 53 / month 13	12 months	Optional	Included

  

Product	Minimum Cost  (including GST) (NZD)	1st scheduled delivery at	Recurring delivery every	Essential Care	Total Care
AirMini Device with Travel Bag	$1,737.00	Sign up	None	Included	Included
AirMini Mask & Accessories Pack**	$299.00	Sign up	12 months	Included	Included
Cushion for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Included
Headgear for AirFit Masks	$78.00	Week 26 / month 7	12 months	Optional	Included
HumidX 6pk	$52.00	Sign up	6 months	Optional	Included

 

**includes the following: 1 x AirFit Mask compatible with AirMini; 1 x AirMini Tubing; 6pc AirMini Standard Filters; and 1 x Mask Connector. 

  

AirView^TM registration 

 

Our friendly sleep coaches are here to get you started and support your therapy journey to help you achieve your sleep goals. ResMed Air Solutions is designed to make your therapy experience as seamless as possible, whereby you and sleep coaches can actively engage in your care. One of the tools we utilise is our AirView application. If you consent to EdenSleep registering your device in our AirView application, this will help us aid you to understand how your therapy is going, how your ResMed device is working and help us increase your awareness and education of sleep health. AirView registration is optional.  

Set out below, we explain what AirView registration entails, how we use the information you provide when you allow us to register your ResMed device in AirView and how you can withdraw your consent. 

1. What is AirView? 

AirView is ResMed’s secure cloud-based system used to monitor and optimise your use of a ResMed device. 

AirView is hosted by a service company located in Japan. All data from your ResMed device is transmitted to AirView in encrypted form.  

If you allow EdenSleep to register your ResMed device in AirView:  

• EdenSleep will create your profile in AirView using your name, address, other contact information and the unique serial number of your ResMed device.   

• Data that is transmitted from your ResMed device or uploaded via an SD card can subsequently be linked to your profile in AirView enabling EdenSleep to utilise this data for the purposes described in section 3 below. 

Certain ResMed devices1 use built-in wireless connectivity to automatically transmit data from your ResMed device to AirView. For ResMed’s Card-to-Cloud only devices where built-in wireless connectivity is not available, ResMed supply SD cards for your devices; these SD cards easily store usage data allowing EdenSleep to download information from your device into AirView.  

Please note, even if your ResMed device is not registered in AirView, where your ResMed device has built-in wireless connectivity, it will still automatically transmit data to ResMed’s secure cloud. However, if your ResMed device is not linked to your AirView profile, this data is not reasonably capable of identifying you.  

2. What data is collected from your ResMed device and linked to your profile in AirView?  

If you allow EdenSleep to register your ResMed device in AirView, the following types of data transmitted by your ResMed device or uploaded via an SD card will be linked to your AirView profile:  

• Device-identification data: such as serial number and device model; 
• Therapy-related data: such as device usage hours, mask seal, average events per hour (AHI) and the number of times a mask is taken off, any other data that is inputted into the device, such as responses to questions on the device;  
• Device diagnostic data: data about what’s working and not working, for example, device usage and connectivity events, performance metrics, errors and fault information if they occur.  

 3. How we use your data 

If you allow EdenSleep to register your ResMed device in AirView, you consent to EdenSleep processing the data received from you and transmitted from your ResMed device to:  

1. respond to any queries you may have;  
2. troubleshoot and support you (both in person and remotely) in your use of your ResMed device; 
3. assist you through our sleep coach support service*;   
4. monitor the performance of your ResMed device including device usage to create reports, conduct analysis, produce analytics, or perform any other operation for the purposes of monitoring therapy adherence;  
5. help you make sure your ResMed device is working properly;  
6. create and send reports to your doctor, if requested by you;  
7. conduct and support research and innovation (including analytics) on topics of technological advancement, health, wellbeing and public interest; 
8. improve our products and services.  

EdenSleep will keep the data collected from your ResMed device for as long as is necessary for the purposes indicated above, or to comply with our legal obligations, such as (statutory) retention periods.  

*Please note: EdenSleep sleep coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and cannot provide medical advice.

4. Right to Withdraw Consent  

If you give your consent to EdenSleep to register your ResMed device in AirView you may revoke your consent at any time without giving any reason.  

If you do not give your consent to EdenSleep to register your ResMed device in AirView or if you do give your consent but then subsequently withdraw it, this will impede EdenSleep’s ability to utilise the more detailed data in AirView to provide you with more personalised support.   

To exercise your rights to withdraw your consent, please send an email to privacy@resmed.com. 

For more information, please read EdenSleep’s Privacy Notice.  

¹Wireless connectivity is available for selected AirSense_TM 10, AirCurve_TM 10 and Lumis_TM devices. Wireless communication depends on network availability.  

 

EdenSleep (“We”, “Us”, “Our”) will provide customer (“You”, “Your”) with products, services and replenishment products in accordance with the “ResMed EZ” subscription You selected. Details of the subscriptions are set out at the end of these terms and are as described on the website.

Choosing Your Subscription
You can modify your subscription at any time subject to these terms and conditions. If You want to modify your subscription, please use the ‘Contact Us’ form on our website or contact us at 0800 333 675. The portion of Your subscription related to the device is for a fixed period. The mask and accessories component of Your subscription is reoccurring and will continue until You cancel Your subscription.

Fees
When You start the subscription, You make a sign up fee of $99.00 NZD (for device subscriptions only) plus Your first weekly fee. Depending on the subscription You choose, You will start paying fees at regular periods. The upfront payment and any subsequent fees are as stated on the website. You can see your fee plan via your EdenSleep online account (My Account). We accept payments via debit and credit card. We will not charge You interest, administration, or other fees for use of a debit or credit card. You will own and be able to keep the products You have received under the subscription once You make full and final payment of all fees due over the life of Your subscription.

Payment
If You fail to pay fees when due, We will send you notifications to your email address asking you to complete payment. We may stop supplying You with the products and services until You have paid all outstanding fees. We reserve the right to terminate Your subscription after providing You with a written notice. If We terminate Your subscription, You will be liable to pay the remainder of the weekly fees under Your subscription.

If You have failed to pay fees when due, We may look to:
• recover any and all outstanding amounts owed to Us by You;
• recover other costs associated with recovery of those amounts from You, including Our legal costs; and
• exercise any rights available to Us by law, including by referring Your outstanding amount to a third party debt collection service or commencing legal action against You.

If You have failed to pay any and all outstanding amounts, We may take steps to notify a credit reporting body of Your default. This may negatively affect Your credit score.

Risk and Title
Risk of any loss or damage to products will pass to You when You take physical possession of the products or when the products are delivered to You. Title to the products will pass to You once You have made full and final payment for the products.

Product Availability
If a product is temporarily unavailable or has been discontinued, We will substitute it with a similar product that has equivalent functionality and is of similar value. If You are not satisfied with the substitute product, You may cancel the portion of Your subscription that relates to that product at no cost to You.

Personal information & Sleep Coach Support
You will receive sleep coach support from our sleep coaches for the duration of Your subscription. When you sign up to a subscription, We collect, use and disclose Your personal and health information as set out in our privacy notice, found at: https://www.edensleep.co.nz/privacy-notice.

Please note that sleep coaches are sales and customer service representatives who have received training in sleep health. As part of Your subscription, they will give You general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and do not provide medical advice. If You agree to EdenSleep registering Your ResMed device in the secure, cloud-based system known as AirView^TM, You consent to EdenSleep using Your personal and sensitive information collected from You via Your ResMed device to support You (both in person and remotely) in Your use of the ResMed device, to assist You in therapy management through our sleep coach support, to help You make sure Your ResMed device is working properly and as further described in the AirView^TM registration section below. Without this consent, You will still receive sleep coach support from Our sleep coaches as part of Your subscription but we will not be able to utilise the more detailed AirView^TM data to provide You with more personalised support.

Please remember to update Your personal information, including Your address, payment method, and contact details as soon as possible by:
1) Updating your My Account
2) Call us at 0800 333 675

We will be delivering the products to the address You provide. We may charge You a delivery fee if We are required to re-deliver due to an incorrect address being provided to Us.

Cancellation
Within your My Account, product/s that are part of Your subscription will either be categorised as ‘active’ (products that have already been delivered to You) or ‘scheduled’ (upcoming shipments of product/s that have not yet been delivered to You).

You may choose to cancel Your subscription at any time by giving Us notice via email, phone or by visiting an EdenSleep store, however, You will be required to pay all outstanding amounts owed on any ‘active’ products that have already been delivered to You. Your outstanding amount can be found on Your My Account.

You can cancel a ‘scheduled’ product under Your subscription via Your My Account, phone, or by visiting an EdenSleep store up to one day before the scheduled product ship date. Alternatively, You can cancel a ‘scheduled’ product by submitting an enquiry via Our Contact Us form 7 days before the scheduled product ship date.

If You cancel Your subscription or a scheduled delivery by mistake, please contact us at 0800 333 675

Masks/Accessories Accidental Breakage for Total Care Customers Only
We will cover You for any accidental breakage to certain mask parts, tubing, and HumidAir for the duration of subscription/s*. You will need to send a photo of the product that has been damaged to Us or take Your product to an EdenSleep store. You can only make one claim per product per year provided that You are signed up to a Total Care Plan at the time of claim and have no outstanding money owed to Us. Our accidental breakage cover is not an insurance policy, nor are We insurers. This cover is offered to You as an extended warranty for select products We sell.

*Selected products include: ClimateLineAir Heated Tube; HumidAir Tub; AirMini Tubing; F20/F30 connector for AirMini; N20 Connector for AirMini; N30 Connector for AirMini; P10 Connector for AirMini; and all components of the AirFit F30i, AirFit F30, AirFit F20, AirFit N30, AirFit N30i, AirFit N20, AirFit N20 Classic, AirFit P30i, AirFit P10, AirFit P10 for AirMini, and AirFit N30 for AirMini masks.

Sleep-on-it Promise
If You sign up to a subscription and change Your mind, You may cancel Your subscription within 30 days from the date you first receive delivery of product/s under Your subscription. Note: We won’t refund any fees You already paid Us. You will need to contact EdenSleep to cancel Your subscription and arrange for the return of products to the store You had purchased the products from or, if You purchased the products online, You will need to ship the products at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ” and your order number on the label outside the box. If You do not notify EdenSleep of Your intention to cancel Your subscription within the 30-day period and send the product back to EdenSleep, We may continue to charge You weekly payments.

Mask Swap Guarantee
You may change Your mask within 30 days from the date of receipt of Your mask at no additional cost to You, provided that (a) there is no damage to the mask as a result of improper use; and (b) You have proof of purchase document. Note: The ResMed Mask Swap Guarantee is limited to one mask swap per customer, per year. You will need to contact EdenSleep via phone or in store to organise a mask swap and return the original mask to Us before the replacement mask is issued. You will need to return of the mask to the store You purchased the mask from or, if You purchased the mask online, You will need to ship the mask at Your cost to the following address: Unit 11, 477a Devon Street East, Strandon, New Plymouth 4312. You will need to include your full name, the word “ResMed EZ” and your order number on the label outside the box.

Warranty and Consumer Guarantees
If you acquire products or services from us other than for business purposes, Our products come with statutory guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in these Terms seeks to limit your rights under the Consumer Guarantees Act 1993 or otherwise. You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be acceptable quality or fail to comply with a guarantee specified in the Consumer Guarantees Act 1993. ResMed also provides a limited manufacturer’s warranty on products manufactured by ResMed. Information on the limited warranty is provided with the products.

Please visit www.consumerprotection.govt.nz in order to learn more about your consumer rights when purchasing goods or services.

Governing law
These terms are governed by the laws of New Zealand.

EdenSleep Ltd
NZBN 1186400
131 Cobham Drive, Hamilton East, Hamilton 3216 New Zealand
T +64 6769 9975
office@edensleep.co.nz

(Version 1 as of 22 August 2022)

ResMed EZ Subscription Schedule

**includes the following: 1 x AirFit Mask compatible with AirMini; 1 x AirMini Tubing; 6pc AirMini Standard Filters; and 1 x Mask Connector.

 

AirView^TM registration
Our friendly sleep coaches are here to get you started and support your therapy journey to help you achieve your sleep goals. ResMed Air Solutions is designed to make your therapy experience as seamless as possible, whereby you and sleep coaches can actively engage in your care. One of the tools we utilise is our AirView application. If you consent to EdenSleep registering your device in our AirView application, this will help us aid you to understand how your therapy is going, how your ResMed device is working and help us increase your awareness and education of sleep health.
AirView registration is optional.

Set out below, we explain what AirView registration entails, how we use the information you provide when you allow us to register your ResMed device in AirView and how you can withdraw your consent.

1. What is AirView?
AirView is ResMed’s secure cloud-based system used to monitor and optimise your use of a ResMed device.
AirView is hosted by a service company located in Japan. All data from your ResMed device is transmitted to AirView in encrypted form.

If you allow EdenSleep to register your ResMed device in AirView:
• EdenSleep will create your profile in AirView using your name, address, other contact information and the unique serial number of your ResMed device.
• Data that is transmitted from your ResMed device or uploaded via an SD card can subsequently be linked to your profile in AirView enabling EdenSleep to utilise this data for the purposes described in section 3 below. Certain ResMed devices¹ use built-in wireless connectivity to automatically transmit data from your ResMed device to AirView. For ResMed’s Card-to-Cloud only devices where built-in wireless connectivity is not available, ResMed supply SD cards for your devices; these SD cards easily store usage data allowing EdenSleep to download information from your device into AirView.

Please note, even if your ResMed device is not registered in AirView, where your ResMed device has built-in wireless connectivity, it will still automatically transmit data to ResMed’s secure cloud. However, if your ResMed device is not linked to your AirView profile, this data is not reasonably capable of identifying you.

¹Wireless connectivity is available for selected AirSense^TM 10, AirCurve^TM 10 and Lumis^TM devices. Wireless communication depends on network availability.

2. What data is collected from your ResMed device and linked to your profile in AirView?
If you allow EdenSleep to register your ResMed device in AirView, the following types of data transmitted by your ResMed device or uploaded via an SD card will be linked to your AirView profile:
• Device-identification data: such as serial number and device model;
• Therapy-related data: such as device usage hours, mask seal, average events per hour (AHI) and the number of times a mask is taken off, any other data that is inputted into the device, such as responses to questions on the device;
• Device diagnostic data: data about what’s working and not working, for example, device usage and connectivity events, performance metrics, errors and fault information if they occur.

3. How we use your data
If you allow EdenSleep to register your ResMed device in AirView, you consent to EdenSleep processing the data received from you and transmitted from your ResMed device to:

a) respond to any queries you may have;
b) troubleshoot and support you (both in person and remotely) in your use of your ResMed device;
c) assist you through our sleep coach support service*;
d) monitor the performance of your ResMed device including device usage to create reports, conduct analysis, produce analytics, or perform any other operation for the purposes of monitoring therapy adherence;
e) help you make sure your ResMed device is working properly;
f) create and send reports to your doctor, if requested by you;
g) conduct and support research and innovation (including analytics) on topics of technological advancement, health, wellbeing and public interest;
h) improve our products and services.

EdenSleep will keep the data collected from your ResMed device for as long as is necessary for the purposes indicated above, or to comply with our legal obligations, such as (statutory) retention periods.

*Please note: EdenSleep sleep coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and cannot provide medical advice.

4. Right to Withdraw Consent
If you give your consent to EdenSleep to register your ResMed device in AirView you may revoke your consent at any time without giving any reason.

If you do not give your consent to EdenSleep to register your ResMed device in AirView or if you do give your consent but then subsequently withdraw it, this will impede EdenSleep’s ability to utilise the more detailed data in AirView to provide you with more personalised support.

To exercise your rights to withdraw your consent, please send an email to privacy@resmed.com.
For more information, please read EdenSleep’s Privacy Notice.

We will provide you with products and replenishment products in accordance with the therapy plan you selected. Details of the therapy plans is set out at the end of these terms.

Please note, if we stop selling a product available under the plan, we will provide you with a substitute product.

Fees

When you start the therapy plan, you pay an initial instalment fee. Within the first week of sign-up, at your selected day, you will start paying a weekly fee over 36 months (156 weeks). The initial instalment fee and the weekly fee is set out in your therapy plan. We only accept payments via credit card. We will not charge you interest, administration or other fees. If you fail to pay the weekly fees, we will stop supplying you with the products and services until you have paid all outstanding weekly fees. You will own and be able to keep the products you have received under the plan once you make full and final payment of all fees due over the life of your plan.

If you fail to pay all outstanding weekly fees, we reserve the right to terminate your plan after providing you with a written notice. If we terminate your plan, you will be liable to pay the remainder of the weekly fees under your plan immediately. We may look to recover any other costs and exercise any rights available to us by law.

Risk and Title

Risk of any loss or damage to products and title to the products will pass to you when you take physical possession of the products or when the products are delivered to you.

Termination

We can terminate your plan if you fail to pay the weekly fee. We may allow you to terminate your plan, but you will be liable to pay a cancellation fee calculated as the weekly fee payable multiplied by the number of weeks remaining under your plan.

Personal information

We will only use your personal information in accordance with the Privacy Act 1993 and EdenSleep’s privacy notice, located at: https://www.edensleep.co.nz/privacy-notice.

Please remember to update your personal information, including your address as soon as possible by emailing us at office@edensleep.co.nz as we will be delivering the products to the address you provided. We may charge you delivery fee if we have to re-deliver if the address is incorrect.

ResMed sleep-on-it Promise - Device Therapy Plans only

If you sign up for a ResMed Device Therapy Plan and change your mind, you may cancel your plan within 30 days from the date of sign up. Note: The ResMed Sleep-on-it Promise applies exclusively to ResMed Device Therapy Plans only and you will not be refunded any initial upfront payment fees or subsequent weekly payments made within 30 days from the date of sign up. You will need to contact EdenSleep to cancel your plan. See terms and conditions here.

ResMed 30-Day Mask Swap Program

You may change your mask within 30 days from the date of sign up or within 30 days of upgrading your mask at no additional cost to you, provided that (a) there is no damage to the mask as a result of improper use; and (b) you have proof of purchase/invoice document. Note: The ResMed Mask Swap Program is limited to one mask swap per customer, per year. Contact EdenSleep if you would like to take up the ResMed Mask Swap Program. See terms and conditions here.

Additional benefit

When you sign-up to a therapy plan, you have the option to become a member of sleepvantage, ResMed’s membership program. Through sleepvantage you will receive a range of exclusive member benefits. sleepvantage may also send you marketing and promotional offers. You can opt out from receiving marketing communication at any time by emailing them at info@sleepvantage.com.au or by clicking the unsubscribe button in any email sent to you by them.

Warranty and Australian consumer guarantees

ResMed products come with guarantees that cannot be excluded under New Zealand law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be acceptable quality and the failure does not amount to a major failure. ResMed also provides a limited manufacturer’s warranty. Information on the limited warranty is provided with the products.

Governing law

These terms are governed by the laws of New Zealand.

EdenSleep New Zealand Limited, NZBN 9429035844822

131 Cobham Drive, Hamilton, New Zealand, 3216.
T 0800 766746
office@EdenSleep.co.nz 

ResMed Therapy Plans Schedule

AirSenseTM 10 AutoSetTM Basic Plan	12 months after sign up	18 months after sign up	24 months after sign up	30 months after sign up
AirFit mask	1		1
AirSense 10 filters	6		6
HumidAirTM humidifier tub		1		1
ClimateLineAirTM tubing		1		1

 

AirSenseTM 10 AutoSetTM Premium Plan	12 months after sign up	18 months after sign up	24 months after sign up	30 months after sign up
AirFit mask	1		1
AirSense 10 filters	6		6
CPAP wipes tub	6		6
HumidAirTM humidifier tub		1		1
ClimateLineAirTM tubing		1		1
Mask cushion		1		1
Mask headgear		1		1

 

AirSenseTM 10 AutoSetTM Premium Comfort Plan	3 months after sign up	12months after sign up	18 months after sign up	24 months after sign up	30 months after sign up
AirTouch mask		1		1
AirTouch cushions	9	5	6	5	6
AirSense 10 filters		6		6
CPAP wipes tub	4	3	3	3	3
HumidAirTM humidifier tub			1		1
ClimateLineAirTM tubing			1		1
Mask headgear	1		1		1

 

AirMiniTM Basic Plan	12months after sign up	18 months after sign up	24 months after sign up	30 months after sign up
AirFit mask*	1		1
AirMini filters	6		6
AirMini tubing	1		1

 

AirMiniTM Premium Plan	12 months after sign up	18 months after sign up	24 months after sign up	30 months after sign up
AirFit mask*	1		1
AirMini filters	6		6
CPAP wipes tub	6		6
AirMini tubing	1		1
Mask cushion		1		1
Mask headgear		1		1

*AirMini compatible and excludes AirTouch mask systems.

AirSenseTM  10 Refreshment Plan	12months after sign up	18 months after sign up	24 months after sign up	30 months after sign up
AirFit mask	1		1
AirSense 10 filters	6		6
HumidAirTM humidifier tub		1		1
ClimateLineAirTM tubing		1		1

 

AirTouchTM  Refreshment Plan	3 months after sign up	12months after sign up	18 months after sign up	24 months after sign up	30 months after sign up
AirTouch mask		1		1
AirTouch cushions	9	5	6	5	6
CPAP wipes tub	4	3	3	3	3
Mask headgear	1		1		1

 

Pre-purchase

 

1. How do the therapy plans work?
   It’s simple. Select one of our available ResMed Therapy Plans, and you can own and take home with you today all the items in the Starter Pack. Purchasing a ResMed Therapy Plan removes the full upfront payment cost of purchasing your CPAP therapy equipment. Just pay the initial instalment fee, and you’ll be well on your way to better sleep.
   
   The weekly instalment amount will be deducted from your credit card on the day listed in your therapy plan for a period of 36 months (156 weeks). Your replenishment items will be conveniently delivered to your address at scheduled intervals specified in your plan.
2. What are the benefits of going on a ResMed Therapy Plan versus purchasing the device and mask upfront?
   If you’re contemplating or are uncertain about going on CPAP therapy because of the large upfront costs associated, don’t be. ResMed have designed a variety of therapy plans where you can own your own CPAP device and mask with an initial payment fee, plus simple interest-free weekly payments over 36 months, whilst continuing to receive replacement masks and other therapy items you need to keep your sleep apnea treatment working as efficiently as possible for you. We have tailored our packages so you can choose the one that is right for you to meet your needs and your budget.
   
   All ResMed Therapy Plans include ongoing replenishments that will be delivered at scheduled intervals, designed to maintain your equipment without you having to track schedules or worry about unplanned expenses.
3. What ResMed Therapy Plans are currently available?
   There are 8 different Therapy Plans currently offered by ResMed.
   • AirSense 10 AutoSet Basic Plan
   • AirSense 10 AutoSet Premium Plan
   • AirSense 10 AutoSet Premium Comfort Plan
   • AirSense 10 Elite Basic Plan
   • AirMini Basic Plan
   • AirMini Premium Plan
   • AirSense 10 Refreshment Plan
   • AirTouch Refreshment Plan
   
   For full details on what’s included in the above ResMed Therapy Plans, see the applicable customer brochures and choose the plan that best suits your needs.
4. What’s included in the Starter Pack?
   The contents of each Starter Pack differs depending on which ResMed Therapy Plan is selected. To view what’s included in the Starter Packs, see the checklist.
5. If I decide to cancel my ResMed Therapy Plan early, are there any penalty or termination fees applicable?
   If you choose to terminate your ResMed Therapy Plan early, the remaining payments of the ResMed Therapy Plan will need to be paid out upon termination. Once payment has been made, the remainder of your ongoing replenishments that are a part of your ResMed Therapy Plan will be sent out to you. To terminate your ResMed Therapy Plan, contact sleepvantage on 1300 305 705.
6. Why is there no option to direct debit the weekly instalment fee?
   Unfortunately the payment platform that is being used only accepts payments made by credit/debit card. This includes all major credit/debit cards from Visa®, Mastercard® and American Express®. We cannot direct debit from bank account details.
7. What credit cards do you accept?
   ResMed accept all major credit cards from Visa, Mastercard and American Express. No credit card fees will be charged to you.
8. Will my credit card information be kept safely?
   We understand that security is very important, especially when it comes to credit card information. Our payment gateway has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is a stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security.
9. If I decide to discontinue my ResMed Therapy Plan early, can I opt to pay the rest of my therapy plan off?
   Yes, if you decide to discontinue your ResMed Therapy Plan before the total contracted amount has been paid, you will be required to pay the remaining amount of your plan upon termination. Once payment has been made, the remaining ongoing replenishments that are a part of your plan will be delivered to the address specified in your plan.
10. What happens after the contract expires? Will my therapy plan be automatically renewed?
    Prior to your plan expiring, ResMed or ResMed Authorised Dealer may get in contact with you to discuss the option of renewing your ResMed Therapy Plan or upgrading to a new plan, if available, that may include ResMed’s newest products. If you’re satisfied with continuing to use your current device, you will have the option to sign up to a Refreshment Plan, where you can continue to receive ongoing replenishment items to regularly replace and maintain your
    equipment.
    
    If you decide not to renew or upgrade your ResMed Therapy Plan or go onto a Refreshment Plan, your weekly instalment payments will cease after the final payment has been made.
11. If a new ResMed mask is released during my therapy plan contract period, will I be able to upgrade?
    Yes, you can upgrade your mask depending if that mask is available for that particular therapy plan. Please contact sleepvantage on 1300 305 705 to find out more or to upgrade your mask.
12. What do I need to pay upfront when I go onto a ResMed Therapy Plan?
    All that’s required upfront is the initial instalment fee. This amount will be deducted from your credit/debit card once your ResMed Therapy Plan has been activated. Initial instalment fees and weekly repayments differ depending on which ResMed Therapy Plan is selected. For a list of all ResMed Therapy Plans available, view the customer brochures available.
13. Is there a cooling-off period where I can return my products without being penalised with fees?
    ResMed offer a Sleep-on-it Promise for customers who have signed up to a ResMed device therapy plan. With our Sleep-on-it Promise, you can sign up to plan and take the gear home to try for up to 30 days. If you’re not completely satisfied, you can return it and cancel your plan. See ResMed CPAP Therapy Plans - Terms
    
    The ResMed Sleep-on-it Promise does not apply to ResMed Refreshment Therapy Plans.
14. Are there any hidden fees associated with the ResMed Therapy Plans?
    ResMed’s Therapy Plans come with no hidden fees. The only payments you will need to make are the initial instalment fee and the interest-free weekly payments over 36 months. Weekly payments will vary depending on which ResMed Therapy Plan is chosen. No interest, administration or credit card fees will be charged to you.
15. Why is an email address required and what happens if I don’t have one?
    Your email address is required as all receipts, and notifications of delivery will be sent to your email address. If you don’t currently have an email address, we encourage you to sign up for one so you can receive these notifications directly. Alternatively, your Authorised Dealer may input an artificial email address, and all correspondence will be posted to your billing address.

Post-purchase

 

1. Who do I contact if I have an issue regarding the products that are a part of my ResMed Therapy Plan?
   If you are experiencing any issues with the ResMed products provided as part of your ResMed Therapy Plan, contact your ResMed Authorised Dealer from where you purchased from. They will be able to assist you with any issues or problems you’re experiencing regarding your ResMed device, mask, accessory or CPAP therapy in general. In most cases, a simple phone call resolves the issue, but if this does not work, you may have to see your ResMed Authorised Dealer for assistance.
2. How do I sign up for the self-service portal?
   You can sign up to the self-service portal by going to http://myaccount.resmedplans.com.au. Click on ‘Register Now’ and you will be prompted to enter the same email address when you signed up, and to set up your password and security question. Once completed, you will be able to access the self-service portal by logging in.
3. Why does my therapy plan say “Free trial” when I log into the self-service portal?
   Your therapy plan will be labelled as a “trial” in the self-service portal until your weekly payments begin. This label will disappear when your weekly payments commence.
4. When will my credit card be charged for the weekly fees?
   After the initial instalment fee has been charged at sign up, your credit card will be charged the recurring fee as stipulated on your chosen plan on a weekly basis, with the first payment occurring on your selected day within the first week of signing up to the Therapy Plan.
5. Will I receive a notification if my credit card is about to expire?
   You will receive a notification email 10 days prior to your credit card expiring. When you receive this notification, please login to the self-service portal to update your credit card details. If you require assistance, please contact sleepvantage on 1300 305 705.
6. My credit card has expired. How do I update my details?
   To update your credit card details, login to the self-service portal using the link below, head to Billing & Payments and you will be able to update your credit card details there. If you are experiencing issues, please contact sleepvantage on 1300 305 705 for assistance. http://myaccount.resmedplans.com.au 
7. My address has changed or I would like to have my replacement parts delivered to another address. What do I need to do or who do I need to contact to update my delivery details?
   To update your delivery details, login to the self-service portal using the link below and update your address details there. or alternatively, you can contact sleepvantage on 1300 305 705 http://myaccount.resmedplans.com.au 
8. When new ResMed masks become available, can I opt to select those masks as part of my on-going replenishment items?
   Please contact sleepvantage on 1300 305 705 to discuss possible options.
9. What if I opted for a new ResMed mask during the life of my Therapy Plan, but I don’t end up liking the mask?
   ResMed offer a 30-Day Mask Swap Program if you are not completely satisfied with your new ResMed mask. Simply contact your ResMed Authorised Dealer about returning your new mask within 30 days of receipt and swap it for another ResMed mask that’s available under your chosen Therapy Plan.
   
   Note: This offer is limited to one transaction per year. See ResMed CPAP Therapy Plans - Terms for more information.
10. My delivery was missed, who do I contact?
    If your delivery was due and it did not arrive, please contact sleepvantage on 1300 305 705 to find out the status of your shipment. It may be that it was delayed due to unforeseen circumstances. If no one was home to sign for the delivery, a redelivery may be attempted. Alternatively, an ‘item awaiting collection’ card may be left in your letter box advising you to collect your items from your local post office within 7 days.
11. Does someone need to be home to sign for the deliveries or can they be left at the door?
    The deliveries of ongoing replenishments will need to be signed for. If no one will be available to sign for the delivery, you can update your delivery address to another location where you or someone else will be available to sign for it. If delivery was attempted and no one was home to sign for it, a redelivery may be attempted. Alternatively, an ‘item awaiting collection’ card may be left in your letter box advising you to collect your items from your local post office within 7 days.
12. Will I be notified prior to a delivery being delivered?
    Yes, you will receive an email to advise when your delivery is due.
13. I’m not receiving any delivery alerts?
    Log into the self-service portal using the link below to review, and update your personal details to ensure your email address listed is correct. Alternatively, you can Contact sleepvantage on 1300 305 705 if necessary. http://myaccount.resmedplans.com.au 
14. What is included in my ResMed Therapy Plan?
    To view the list of items included in your ResMed Therapy Plan, see the applicable ResMed Therapy Plans schedule in the ResMed Therapy Plans terms and conditions above.
15. Why should I sign up to sleepvantage? How can I opt-out of marketing communications but still receive information related to my ResMed Therapy Plan?
    When you sign up to a ResMed Therapy Plan, you will have the option to sign up to sleepvantage, ResMed’s member support program. Members will receive several exclusive benefits, including sleepvantage warranty in addition to the standard manufacturer’s warranty and access to our friendly product support line. You will receive an additional 3-years warranty on your ResMed device, bringing the total warranty for your device to 5-years. ResMed mask and
    accessories will receive a 50% warranty extension. To opt-out of marketing communications via sleepvantage, please contact sleepvantage on 1300 305 705 or email info@sleepvantage.com.au. Emails regarding your receipt of weekly payments and deliveries will still continue to be sent to you as these communications don’t come from sleepvantage.
16. Once the final payment for the Therapy Plan has been made, does the ownership of the goods transfer over me?
    Once you make full and final payment of all fees due over the life of your plan, you will own and be able to keep the products you have received under the plan. Refer to the ResMed Therapy Plans terms and conditions above.
17. If I’m currently paying monthly instalment fees for my ResMed Therapy Plan, can I have this changed to weekly payments?
    If you would like to switch over to weekly payments, please contact sleepvantage on 1300 305 705 to discuss your case.
18. Is it possible to pay monthly as opposed to weekly?
    No, unfortunately new Therapy Plan sign-ups will be on a weekly billing payment schedule. There is no longer the option to pay monthly instalments.
19. Where can I view the terms and conditions of the ResMed Therapy Plans?
    Terms and conditions can be viewed above.
20. Customer support
    For any enquiries related to the ResMed Therapy Plans, contact your ResMed Authorised Dealer. Alternatively, contact sleepvantage on 1300 305 705 and they will be able to assist you.

 

1. ResMed Asia Pacific ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 (ResMed sleepvantage) offers a Sleep-on-it promise to customers on ResMed Device Therapy Plans who are not completely satisfied with their new ResMed device between 28 October 2020 and 31 December 2023, subject to these terms and conditions (Offer).
2. Under the Offer, if a customer has signed up to a ResMed Device Therapy Plan set out in the table in paragraph 4(a), and is not completely satisfied, they may cancel their ResMed Device Therapy Plan within 30 days of signing the contract, provided:
   a) the customer contacted the ResMed Authorised Dealer if they experienced any issues for support and possible solutions;
   b) the customer has returned all items provided in the initial starter pack of the ResMed Device Therapy Plan within 30 days of signing the contract; and
   c) there is no damage to the ResMed products as a result of improper use or contamination due to cigarette, pipe, cigar or other smoke.
3. Under the Offer, the customer forfeits their initial upfront payment and subsequent weekly payments due to ResMed within the 30 day period.
4. The Offer:
   1. applies only to the ResMed therapy plans set out in the table below:

 

*Currently not available to New Zealand customers

b) is not valid with any other ResMed sleepvantage offer;
c) is open to Australian and New Zealand residents aged 18 years or over only; and
d) is limited to one ResMed Device Therapy Plan cancellation per customer.

 

1. ResMed Asia Pacific ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 (ResMed sleepvantage) offers a 30 Day Mask Swap Program to customers on a ResMed Therapy Plan who are not completely satisfied with their new ResMed mask received 28 October 2020 and 31 December 2023, subject to these terms and conditions (Offer).
2. Under the Offer, if a customer received a ResMed mask set out in the table in paragraph 3 as part of their ResMed Therapy Plan, and is not completely satisfied, they may swap their ResMed mask with another eligible ResMed mask from their ResMed Authorised Dealer, at their expense, provided:
   a) the customer contacted the ResMed Authorised Dealer if they experienced any issues which required support and possible solutions;
   b) the ResMed mask is returned within 30 days of receipt;
   c) there is no damage as a result of improper use or contamination due to cigarette, pipe, cigar or other smoke;
   d) the customer has provided the ResMed Authorised Dealer with proof of the invoiced ResMed mask that was returned; and
   e) the customer is a member of ResMed sleepvantage.
   
   If the customer is not already a ResMed sleepvantage member, membership is free of charge and the customer can contact 1300 305 705 AUS anytime between 8am and 6pm AEST or sign up online at www.sleepvantage.com.au/register
3. The Offer:
   1. applies only to the ResMed masks set out in the table below:

 

*Compatible with AirMini only and is only available on AirMini Therapy Plans.

b) is not valid with any other ResMed sleepvantage offer;
c) is open to Australian and New Zealand residents aged 18 years or over only; and
d)is limited to one mask swap per customer per year, as part of ResMed’s Therapy Plans.

• 4. ResMed may change the ResMed masks listed in 3(a) at any time, without formal written notice.

1. Click & Collect is only available from select locations. As part of your order, you need to select a store from which you will collect the order.
2. We will contact you as soon as your order is ready for collection. In the meantime, if you have any questions about your parcel pick-up please email us
   at office@email.co.nz
3. We will not be liable to you or any other person for any delay.
4. Click & Collect orders must be collected within 14 days from the date you place an order. If your order isn’t collected within 14 days, we’ll issue a refund using the original payment method.
5. To collect your order:
   
   1. you must collect your order from the collection point that you selected when you placed your order;
   2. you must provide your signature and photographic identification; and
   3. you must show the ResMed email order confirmation or receipt for your order.
6. EdenSleep reserves the right to change or discontinue the Click & Collect service at any time, without notice.