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Privacy notice


Effective Date: 7 February 2017

EdenSleep Limited (EdenSleep) is part of the ResMed Group of companies (ResMed), of which ResMed Inc is the ultimate holding company.

We want to share with you how we treat information about you that we receive, including your sensitive personal information relating to sleep data and treatment information. We collect information about you if it is publicly available information or you voluntarily submit the information to us and where applicable, we may link this information with information (i) from other EdenSleep or ResMed websites and applications used by you and your healthcare provider, and (ii) from publicly available sources (such as social media), for purposes, such as (i) registering for use of the services or products operated by EdenSleep and ResMed, (ii) completing surveys; (iii) entering competitions or registering for marketing offers or activities;  communicating with you and your healthcare provider about other products, programs or services that we believe may be of interest to you; product marketing, or (iv) responding to requests for information, products, or services. Please see our Privacy Notice for further information.

You are required to accept this Privacy Notice prior to completing your transaction. You agree that when you click the relevant box to agree to EdenSleep’s Terms of Use that this incorporates your agreement to this Privacy Notice. 

1. Scope

This Privacy Notice applies to EdenSleep.co.nz (Website).

This Privacy Notice is delivered pursuant to the local laws on protection of data privacy. EdenSleep is responsible to ensure your personal data is processed and protected under the principles and safeguards in such local legislation. This Privacy Notice intends to provide you with information regarding the privacy policies and practices that govern EdenSleep’s processing of your data and the rights that you are entitled to.


2. Collection of anonymised data when you visit our Website

You can visit the Website without telling us who you are or revealing any personal information about yourself. As you browse through the Website, EdenSleep may collect de-identified data. EdenSleep may use “cookies” - a small data file that we transfer to your computer’s hard drive - to collect certain information about you and your use of our Website, such as IP addresses (the Internet access of a computer), domain names, which website referred you and the type of computer and operating system being used. We may also use cookies to identify your computer when you revisit our Website, for example, to recall your authentication information or to track statistical information related to navigation throughout the Website. We may use “session” cookies to better operate the Website to enhance your experience while using the Website. A session cookie enables certain features of the Website and our service and is deleted from your computer when you disconnect from or leave the Website.

We may also use analytical and audience measurement cookies. These cookies are used for analytical purposes and audience measurement only, in order to collect information about how people use the Website. The information generated by cookies about your use of the Website is used to evaluate your use of the Website and to compile reports on the Website activity to help us improve the Website. The use of such cookies does not allow the identification of individuals. The data collected cannot be cross referenced with other processed data.

You may adjust your browser to refuse to accept cookies, remove cookies or notify you when a cookie is set by editing your web browser preferences or options. Each browser is different, so check the “Help” menu on your browser to learn how to change your cookie preferences. You do not have to accept all cookies sent to you by the Website. However, depending on the particular cookie you reject, you may not be able to use some features of the Website.


3. What personal information we collect about you, including sensitive data?

If you buy a product or engage in any transaction with us, such as conducting a sleep test, we may collect the following information about you:

  • Your given name and surname
  • Your date of birth and your gender
  • Your email address
  • Your address
  • Your phone number
  • The products or services you have purchased from us
  • What products and services you use for your treatment
  • Where you took your sleep test and when therapy started
  • Your baseline Apnea Hypopnea Index
  • Your details, behavior and activity on Eden Sleep’s website or other ResMed websites and applications
  • Your publicly available details, behavior and activity on third party websites and applications

4. How we use your personal data, including sensitive data

We use your personal information for the purposes for which it was collected and related purposes including:

  • to verify identity, assist with identification of users, respond to your requests for information or materials and determine appropriate services for you;
  • to communicate with you by unencrypted email and possibly text messages, for example, to provide you with administrative communications, newsletters, blog articles, press releases, or advertisements relating to products, offers or programs that may be of interest to you; and
  • to conduct analyses and market research to help improve our services and products.

We may collect, link and use certain personal data from publicly available sources such as:

  • your activity on ResMed and third parties websites and application (including your name, user name, likes, tweets, status, profile information and pictures email address, followers or friends lists); and
  • comments you make or content you submit that are publicly available.

Where applicable, we may link and process information about you collected from other ResMed websites and applications, including those used by your healthcare provider that contain information about you. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy.

We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy notices of the companies that provide them. We encourage you to review the privacy notices of each social networking service you use to understand what content you may receive and how your information may be used and shared by the social networking service or third parties and to set your privacy settings on those services in accordance with your preferences.


5. Who we share your personal data with

EdenSleep does not sell or rent your personal data. We only share your personal data pursuant to this Privacy Notice and only to the extent permitted by applicable law.

We may, in providing the services on the Website and operating our business, allow our offices, branches, related companies and subsidiaries to access your personal data. We may also share your personally identifiable information if some or all of the business of EdenSleep or ResMed is transferred to another entity by way of merger, sale of its assets or otherwise. We may share your personal data in limited circumstances and in a controlled and a secured manner, with third parties we engage to provide certain aspects of the services on our behalf, including Hubspot, 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, and Salesforce.com Inc, The Landmark @ One Market, Suite 300, San Francisco, CA 94105, which are engaged to collect and store the personal data you provide through the Website. These third parties are contractually under an obligation of confidentiality and are bound to use your personal data for the sole purpose of performing the services we have engaged them to provide. They may not use your personal data for any other purpose.We may share your data as permitted under privacy laws and with your consent.


6. Where your personal data is hosted

The servers on which EdenSleep stores personal information collected from the Website are located in the United States. EdenSleep takes all reasonable steps to make arrangements that provide for privacy protection of personal information to a standard in accordance with this Privacy Notice, and the New Zealand Privacy Act 1993.


7. Consent regarding your personal information (including health information)

By submitting your personal information through the Website, you consent and agree to the collection, use and disclosure of your personal information as described in this Privacy Notice.


You also consent and agree that EdenSleep may, in relation to the use of your personal information set out above, send email, text or electronic messages to you. You can inform us at any time if you no longer wish to receive any such information, by contacting us at 0800 333675 or send us an email to office@EdenSleep.co.nz.


8. Quality and security of information

We take reasonable steps to protect all information which we hold, including your personal information, from misuse, loss, unauthorised access, modification or disclosure.


We also employ a range of technical and procedural controls to meet or exceed regulatory and industry best practices for securing personal data. We perform regular risk assessments to ensure our controls are suitable.


Some information on the Website can only be accessed after your personal user ID and password are accepted. This allows EdenSleep to verify who you are and prevents unauthorised access to your data. You are responsible for:


  • Selecting a long and complex password
  • Changing your password at regular intervals
  • Not sharing your password with anyone
  • Not writing down your password
  • Logging out of the site and not just closing your browser session when you finish.


9. Links to other sites

For your convenience, from time to time we may include links to third-party websites whose information practices may be different to ours. We encourage you to review these sites' privacy policies, as we have no control over information that is submitted to, or collected by, these third parties. Use of such third-party websites may be subject to a third party’s terms and conditions and is at your own risk. EdenSleep has no responsibility in connection with any access or use by you of these sites.


10. Updates to this policy

EdenSleep may update this policy from time to time. When we change this Privacy Notice in a material way, a prominent notice will be posted on this Website along with the updated Privacy Notice.


11. Access, correction and complaints

You may request access to personal information we hold about you. EdenSleep will respond within a reasonable period after the request is made.

You can have your personal information updated if the personal information is incorrect or out of date.

If you wish to access your personal information or make a complaint about a breach of your privacy, you can contact us by mail at the following address:


Privacy Officer


1 Elizabeth Macarthur Drive   

Bella Vista NSW 2153