COVID-19: Our response

Thank you for visiting our COVID-19 info page. We trust you are well and keeping a healthy and positive mindset. As a community, we all need to be proactive and make efforts to keep each other safe during this time.

In response to the alert level 3 announcement, we've decided to temporarily close all of our stores to the public until further notice. Please know we're only doing this as a preventative measure in line with government guidance to minimise any potential spread.

Please note that our courier services have seen an increase in demand and are experiencing some delays. We appreciate your patience and understanding.

With the global emphasis on containing the coronavirus, COVID-19, we're putting in plans so we can continue to serve you as well as we have. From today, we have committed to:

  • Ensuring our online store is well stocked and well supported
  • Making phone consultations available at no cost
  • Providing free shipping options for all who shop online

For the safety of our staff and customers, we will only be conducting phone consultations. Our staff will be available. Please call us on: 0800 333 675 (0800 EDENSLEEP) or book a phone consult below.

BOOK A PHONE CONSULT


We know this decision may cause inconvenience and appreciate your understanding. As always , we're here for you should you need any support.

We'll continue to keep you updated through emails and on our social media platforms and with regular information, so stay tuned and stay safe.

In the meantime, please sleep well and continue with your therapy. Looking after yourself, sleep and health is perhaps the best thing you can do to boost your immunity.

For your safety

If you are experiencing a medical emergency, respiratory or otherwise, please call 111 or your doctor immediately. Be sure to tell them of any exposure you may have had to COVID-19.

To reduce your risk of contracting and/or spreading COVID-19, please follow these published guidelines for:

Mask and device cleaning

Tuesday, March 31

We've received lots of questions from CPAP users asking us how they should clean their therapy equipment. Firstly, let us stress how much your immunity depends on healthy sleep, so well done on staying on therapy. 

One thing you should do now is to not only clean your mask before every use but also your hands every time you take it on or off.

FAQs

Retail

Q. Are your retail stores open?
A. No, we've temporarily closed all our retail locations to protect and support our staff and the communities where we live and work. However, we're providing remote support online and over the phone.

Q. How can I receive support or speak to a sleep coach?
A. Please call us on 0800 333 675 for any general enquiries or if you wish to book a free phone or video consultation with a sleep coach.

Q. Do you have everything I need online?
A. Yes, you can find all our retail products available on our online store - now with free shipping on all orders. We can also send CPAP rentals directly to your door and assist you over the phone or online through our Consumer Care Centre. 

Q. Can I choose not to use a rental mask?
A. If you're on a CPAP rental, we are offering a brand new mask with every rental device.

Q. What should I do if my CPAP machine is not working?
A. Before you return your device, please call us on 0800 333 675, and we can help solve any issues over the phone first.

 

ResMed Devices

Based on the latest information from ResMed, here is the latest guidance on ResMed devices related to COVID-19.

Learn More

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Call 0800 333 675

Our team is available Monday to Friday from 9AM TO 5PM. Otherwise, you use our contact form to send us an email.

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