COVID-19: Our response

Thank you for visiting our COVID-19 info page. We trust you are well and keeping a healthy and positive mindset. As a community, we all need to be proactive and make efforts to keep each other safe during this time.

With government restrictions now eased, we are happy to inform you that our stores have now reopened.

We are pleased to announce that our virtual appointment options will remain available to our customer. We encourage you to continue to book these services. Our staff will be available in-store and for phone/video consultations. Please call us on: 0800 333 675 (0800 EDENSLEEP) or book a phone consult below.

BOOK A PHONE CONSULT


We'll continue to keep you updated through emails and on our social media platforms and with regular information, so stay tuned and stay safe.

In the meantime, please sleep well and continue with your therapy. Looking after yourself, sleep and health is perhaps the best thing you can do to boost your immunity.

For your safety

If you are experiencing a medical emergency, respiratory or otherwise, please call 111 or your doctor immediately. Be sure to tell them of any exposure you may have had to COVID-19.

To reduce your risk of contracting and/or spreading COVID-19, please follow these published guidelines for:

Mask and device cleaning

Tuesday, March 31

We've received lots of questions from CPAP users asking us how they should clean their therapy equipment. Firstly, let us stress how much your immunity depends on healthy sleep, so well done on staying on therapy. 

One thing you should do now is to not only clean your mask before every use but also your hands every time you take it on or off.

FAQs

Retail

Q. Are your retail stores open?
A. Yes, following the Alert Level 2 announcement, we have decided to open a number of our stores. We will be operating in compliance with government measures to ensure the safety of our staff and customers. However, we're still continuing to provide remote support online and over the phone.

Q. How can I receive support or speak to a sleep coach?
A. You can either visit us in-store for a face-to-face appointment with a sleep coach. Or if you wish to book a virtual appointment please visit here. Alternatively, you can call us on 0800 333 675 for any general enquiries.

Q. Do you have everything I need online?
A. Yes, you can find all our retail products available on our online store - now with free shipping on all orders. We can also send CPAP rentals directly to your door and assist you over the phone or online through our Consumer Care Centre. 

Q. Can I choose not to use a rental mask?
A. If you're on a CPAP rental, we are offering a brand new mask with every rental device.

Q. What should I do if my CPAP machine is not working?
A. Before you return your device, please call us on 0800 333 675, and we can help solve any issues over the phone first.

 

ResMed Devices

Based on the latest information from ResMed, here is the latest guidance on ResMed devices related to COVID-19.

Learn More

Phone-Icon

Call 0800 333 675

Our team is available Monday to Friday from 9AM TO 5PM. Otherwise, you use our contact form to send us an email.

Get in touch