Q. Are your retail stores open?
A. Yes, following the Alert Level 2 announcement, we have decided to open a number of our stores. We will be operating in compliance with government measures to ensure the safety of our staff and customers. However, we're still continuing to provide remote support online and over the phone.
Q. How can I receive support or speak to a sleep coach?
A. You can either visit us in-store for a face-to-face appointment with a sleep coach. Or if you wish to book a virtual appointment please visit here. Alternatively, you can call us on 0800 333 675 for any general enquiries.
Q. Do you have everything I need online?
A. Yes, you can find all our retail products available on our online store - now with free shipping on all orders. We can also send CPAP rentals directly to your door and assist you over the phone or online through our Consumer Care Centre.
Q. Can I choose not to use a rental mask?
A. If you're on a CPAP rental, we are offering a brand new mask with every rental device.
Q. What should I do if my CPAP machine is not working?
A. Before you return your device, please call us on 0800 333 675, and we can help solve any issues over the phone first.
Based on the latest information from ResMed, here is the latest guidance on ResMed devices related to COVID-19.